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Feedback

Your feedback matters to us.

Knowing what others think about the services we offer and how we run our business helps us to continuously improve.

If you have a comment about your experience with PeoplePlus you can email your comments through our contact forms on the website or directly at customer.services@peopleplus.co.uk.

Complaints

If you’re unhappy with the service you’ve received from us, we want to know. We take all complaints seriously and have a formal process in place to receive and monitor feedback from customers and partners to ensure all feedback is dealt with in a timely manner.

Complaints can be submitted by:

  • approaching a member of staff in your local branch
  • emailing us at customer.services@peopleplus.co.uk
  • writing to our Customer Service Manager at: PeoplePlus Queens House, 105 Queen Street, Sheffield, S1 1GN

If you are a jobseeker participating in the Work Programme through one of our subcontractors your complaint will be referred to the subcontractor for resolution through their complaint process. If the subcontractor complaint process has been fully exhausted and the complaint remains unresolved this can then be escalated for further investigation and response.

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